Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us. This may include:

• Name, email address, and contact information
• Account credentials and authentication data
• Business information and preferences
• Usage data and interaction with our AI services
• Payment information (processed securely through third-party providers)
• Communications with our support team

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI automation services
• Process transactions and manage your account
• Send you technical notices, security alerts, and administrative messages
• Respond to your inquiries and provide customer support
• Personalize your experience with our services
• Train and improve our AI models (using anonymized data)
• Comply with legal obligations and enforce our terms

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With your explicit consent
• To trusted service providers who assist us in operating our platform
• To comply with legal requirements or respond to lawful requests
• To protect our rights, property, or safety, or that of our users
• In connection with a business transfer or acquisition

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure data transmission, and regular security audits.

We use industry-standard measures (encryption in transit and at rest, access controls, periodic audits). In the event of a data breach affecting personal data we will notify affected users and regulators as required by law and aim to notify users within 72 hours when feasible.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we securely delete or anonymize it.

Data retention and deletion

• Account/profile data: retained until account deletion + 30 days.
• Payment records: retained for 7 years for tax/audit purposes.
• Usage logs and analytics: retained for up to 24 months, then aggregated or deleted.

To request access, export, or deletion of your personal data, email hello@stackado.com with subject "Privacy request". We will verify your identity and respond within 30 days.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Portability of your data
• Objection to processing of your information
• Withdrawal of consent (where processing is based on consent)

Depending on your jurisdiction you may have rights to access, correct, delete, or port your personal data and to object to processing. To exercise these rights, email hello@stackado.com with subject "Privacy request". We will verify your identity and respond within 30 days.

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.

We use cookies and similar technologies for functionality and analytics. Manage cookies in your browser.

8. Third-Party Services

Our service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external services. We encourage you to read their privacy policies before providing any information.

Third-party processors

We use trusted service providers (e.g., Stripe for payments, Clerk for authentication and user management, Upstash Redis for caching). Where required by law we enter Data Processing Agreements (DPAs) with our processors.

9. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. AI and Machine Learning

Our AI services may process your data to provide personalized automation solutions. We use anonymized and aggregated data to train and improve our AI models. You can opt out of this processing by contacting us.

Google account data and OAuth access

If you sign in with Google or connect your Google account, we will list the specific Google OAuth scopes requested at the point of consent and will only request scopes necessary for the feature. We store any Google account data on our servers in Singapore, retain it as described below, and only share it as described in this policy. To revoke Google access, go to your Google Account > Security > Third-party apps with account access or contact hello@stackado.com.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this privacy policy or our privacy practices, please contact us at: