Answer from knowledge
Uses approved business information so responses stay consistent with policies, products, and current details.
For more specifics, use the dedicated product workspace.
Open Zing specifics
Customer support automation
Designed for always-on customer support
Zing - Messaging
Support answers that know the business, the policy, and the handoff point.
Zing helps businesses answer customer questions across chat and messaging, using approved knowledge and clear escalation rules.
Knowledge-backed answersEscalation rulesConversation summaries
Support queue
Live operating preview
Coverage24/7
SourceApproved knowledge
EscalationBilling, refunds, edge cases
1Intent identified
2Policy answer drafted
3Confidence checked
4Handoff summary ready
Example workflow
Start with the job to be done, then move into the specialist workspace.
Example request
Answer refund, shipping, and product-fit questions from our knowledge base, then escalate billing disputes.
Escalate cleanly
Detects sensitive, uncertain, or high-value conversations and hands them to the right person with context intact.
Improve the base
Surfaces unanswered questions and weak knowledge areas so support quality improves over time.
Workspace handoff
Use the product page for orientation. Use the subdomain for the working surface.
Use Zing for customer messaging and support automation.
Use Folio when the next step is customer pipeline work.
Product FAQ
Common questions about Zing.
What is Zing - Messaging?
Zing helps businesses answer customer questions across chat and messaging, using approved knowledge and clear escalation rules.
Who is Zing built for?
Zing is designed for always-on customer support and is useful when teams need knowledge-backed answers, escalation rules, conversation summaries.
Where do I use Zing?
Use this product page to understand the workflow fit, then open the dedicated Zing workspace for setup, execution, and review.