Zing Messaging Quickstart | Docs

Quickstart Guide

Create Your First Client: Go to the Dashboard and click Create New Client. Enter your company name, select language, and choose your agent's personality. Follow the setup wizard to configure your agent and upload knowledge base documents.
Upload Knowledge Base: Add documents (PDF, DOCX, TXT, CSV, Markdown, max 10MB each) to train your AI agent. Use the Dashboard's Knowledge Base tab to upload files or scrape content from URLs.
Test Your Agent: Use the Demo Chat or your client-specific chat page to try conversations with your AI agent. Review responses and adjust configuration as needed.
Set Up Integrations: Connect Slack or Telegram for human handoff, or embed the chat widget on your website. Configure integrations in the Dashboard under the Integrations tab.

Pro Tip

Start by testing your agent with a few sample questions to ensure it responds as expected before deploying to customers.

Let Zing's agent answer customers in your LINE OA chat.

Create or select the correct LINE Official Account.
Enable Messaging API for that Official Account.
Copy the Channel ID and Channel Secret from the Messaging API settings in LINE Developers.
In Zing, open your agent → Channels → LINE and paste them. Stackado issues and manages the LINE access token automatically.
On the LINE Developers Messaging API tab, save the Stackado webhook URL Zing shows, press Verify, then turn on Use webhook and Webhook redelivery.
In LINE Official Account Manager, open Settings → Response settings: turn Webhooks On, and Greeting message and Auto-response Off.
Turn Chat Off as well if Zing should fully own replies, then save the connection in Zing.

Let Zing answer your Facebook Page's Messenger messages.

Open Integrations → Social & Messaging and connect Facebook, approving every Page permission it asks for.
In Zing, open your agent → Channels and choose the connected Page.
Send a test message to your Page from another account and check the agent answers.