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Chapters
Version
v1.0.0 Latest
Last updated: July 10, 2025
FAQ
FAQ
- What is Stackado Support Agent? An AI-powered customer support platform for automated, intelligent responses.
- How do I set up a new client? Use the Dashboard's Create New Client wizard.
- How does the knowledge base work? Upload documents; the AI uses them to answer questions.
- Can I integrate with Slack and Telegram? Yes, for human handoff scenarios.
- What is human handoff? Escalation of complex queries to human agents via Slack/Telegram.
- How do I configure the agent's personality? Through the system prompt and personality settings in the Dashboard.
- Can I test the agent before going live? Yes, use the Demo Chat feature.
- What happens if the AI doesn't know the answer? The AI will ask clarifying questions or offer to connect to a human agent.